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Frequently Asked Questions

We hold a minimum of £5m public liability insurance so you can have peace of mind that if in an unfortunate event than an accident occurs we are suitably insured to put things right.

We are a local family-run company from Essex and pride ourselves on offering old-fashioned customer care.

Yes, we understand that sometimes things happen that can’t be avoided.
If you can let us know as soon as possible, we are more than happy to reschedule.

Unfortunately, anything that is canceled within 24 hours of your booked appointment time may incur a rescheduling fee of £150.

We do offer ‘Free Estimates’ but these are based on us giving an estimate based on the information given from the customer and no visits to your property.

As you can appreciate visiting a customer's property and carrying out an inspection, electrical survey and the associated measurements that are required for the design have cost implications. And as a business, we cannot offer this service for “Free”.

We, therefore, charge a nominal sum of £100 for site visits for quotations but this is fully refundable on acceptance and completion of works outlined in the quotation.

We pride ourselves in making sure we tidy up after ourselves and remove all the waste we generate from your property, we hold a lower-tier environmental license and can legally remove any waste we generate as a business.

All payments can be made online or in-person via credit or debit card and we also accept bank transfers if this is your preferred method of payment.

We hope this doesn’t happen but we can’t always get it right, after all, we are human contact us and let us know what has happened and we’ll get back to you within one working day.

All our engineers have the relevant City & Guilds Electrical Qualifications along with on-the-job experience, we also require each engineer to be DBS checked every year.

We routinely check our engineer’s jobs, to ensure they are meeting EVERSMARTS standards.

All jobs are covered by a 12-month guarantee on parts and labour.
Just contact us and will arrange a revisit if needed. Any problems feel free to contact us.