Frequently Asked Questions
Are you insured against accidents?Ajaxpro
We hold a minimum of £5m public liability insurance so you can have peace of mind that if in an unfortunate event than an accident occurs we are suitably insured to put things right.
Are you really local or a national company pretending to be local?Ajaxpro
We are a local family-run company from Essex and pride ourselves on offering old-fashioned customer care.
Can I reschedule my job?Ajaxpro
Yes, we understand that sometimes things happen that can’t be avoided.
If you can let us know as soon as possible, we are more than happy to reschedule.
Unfortunately, anything that is canceled within 24 hours of your booked appointment time may incur a rescheduling fee of £150.
Do you offer ‘Free Estimates’?Ajaxpro
We do offer ‘Free Estimates’ but these are based on us giving an estimate based on the information given from the customer and no visits to your property.
As you can appreciate visiting a customer's property and carrying out an inspection, electrical survey and the associated measurements that are required for the design have cost implications. And as a business, we cannot offer this service for “Free”.
We, therefore, charge a nominal sum of £100 for site visits for quotations but this is fully refundable on acceptance and completion of works outlined in the quotation.
Do you remove all of your rubbish when you are finished?Ajaxpro
We pride ourselves in making sure we tidy up after ourselves and remove all the waste we generate from your property, we hold a lower-tier environmental license and can legally remove any waste we generate as a business.
How can I pay?Ajaxpro
All payments can be made online or in-person via credit or debit card and we also accept bank transfers if this is your preferred method of payment.
How do I make a complaint?Ajaxpro
We hope this doesn’t happen but we can’t always get it right, after all, we are human contact us and let us know what has happened and we’ll get back to you within one working day.
How do you check your engineers?Ajaxpro
All our engineers have the relevant City & Guilds Electrical Qualifications along with on-the-job experience, we also require each engineer to be DBS checked every year.
How do you maintain your high standards of work?Ajaxpro
We routinely check our engineer’s jobs, to ensure they are meeting EVERSMARTS standards.
Something’s gone wrong with my job, can you come back?Ajaxpro
All jobs are covered by a 12-month guarantee on parts and labour.
Just contact us and will arrange a revisit if needed. Any problems feel free to contact us.